Position Summary:   

Join our team at Speed Queen as an Assistant Manager and be a key contributor to our success. You will work closely with the General Manager to oversee daily operations, lead the team, and deliver exceptional service to our customers. This role is perfect for someone with strong leadership skills and a passion for driving results.

Responsibilities:  

• Assist the General Manager in managing all aspects of the business, including sales, operations, and staff management.
• Lead by example and provide guidance and support to team members to ensure high levels of performance and customer satisfaction.
• Assist in developing and implementing strategies to achieve sales targets and maximize profitability.
• Ensure compliance with company policies, procedures, and standards.
• Handle customer inquiries, complaints, and issues in a professional and timely manner.
• Assist in recruiting, training, and developing a motivated and high-performing team.
• Monitor inventory levels and coordinate with the General Manager to optimize stock levels.
• Contribute to creating a positive work environment that fosters teamwork, collaboration, and continuous improvement.

Qualifications:  

• High school diploma or equivalent (required); Bachelor's degree in Business Administration or related field (preferred).
• Previous experience in a supervisory or leadership role, preferably in retail or hospitality.
• Strong interpersonal and communication skills.
• Ability to multitask, prioritize tasks, and delegate effectively.
• Basic understanding of financial principles and budget management.
• Customer-focused with a commitment to delivering exceptional service.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Competencies:

• Leadership
• Teamwork
• Communication
• Customer focus
• Problem-solving
• Adaptability
• Time management
• Decision-making

Skills:

• Leadership and team management
• Customer service
• Sales and marketing
• Inventory management
• Communication
• Problem-solving
• Attention to detail Time management

Physical Requirements:  

• Lifting and Carrying: Ability to lift and carry trays of food and beverages, typically up to 50 pounds. 
• Standing and Walking: Prolonged periods of standing and walking throughout the shift. 
• Bending and Reaching: Frequent bending, reaching, and twisting. 
• Manual Dexterity: Good hand-eye coordination. 
• Communication Skills: Clear verbal communication to interact with people. 
• Temperature Tolerance: Ability to work in varying temperatures. 

Benefits: 

• Holistic Well-Being: Health insurance, wellness programs, flexible hours, and paid time off for full-time staff.  
• Financial Security: Competitive pay, paid weekly, retirement plans, and financial planning services.  
• Career Growth: Training programs, clear career paths, and mentorship opportunities.  
• Recognition: Performance-based incentives, bonuses, and employee recognition programs.  
• Inclusive Environment: A diverse and supportive workplace with open communication and teamwork.  
• Flexibility: Customizable benefits and support for major life events.